We had requested the casino to make clear the specific situation and they confirmed which the player's account had been effectively verified on January 12, 2024. The On line casino then proceeded to approach the participant's withdrawal, and all Earlier requested withdrawals were successfully finished. The player experienced click here verified the resolution of The problem and the criticism had been marked as 'settled'.
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The participant from Chile had asked for a withdrawal a lot less than two weeks prior to submitting her complaint. Her revenue hadn't been obtained still. The issues workforce had advised her to Wait and see and wait around no less than 14 times soon after requesting the withdrawal just before distributing a grievance.
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The player's withdrawal is delayed for mysterious reason. The grievance was shut given that the participant stopped responding.
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The player's deposit did not get there for unidentified motive. soon after our intervention, we were being capable to assistance the participant to get their winnings. The player verified they obtained the money in the long run. The Player’s complaint has been resolved correctly.
having said that, the player later on asked for to reopen the grievance, stating that his next withdrawal were delayed. The casino had cited technological challenges as the reason with the delay, but assured the player which the withdrawal were processed. The player verified receipt of his next withdrawal, and also the criticism was Yet again marked as resolved.
However, the On line casino later on confirmed his account and processed his withdrawal on exactly the same day. The player had expressed dissatisfaction Along with the casino's verification procedure, citing it to be a cause of possible shopper decline. the key challenge were solved, but as a result of deficiency of confirmation in the participant, we needed to reject the complaint.